FAQ - Contact Us

Contact Us For Questions or Order Help

Help@iamherstationery.com

REFUND POLICY

NO EXCHANGES. NO RETURNS. NO EXCEPTIONS.

ROUTE PACKAGE PROTECTION

We highly recommend to protect all packages with Route. I Am Her Stationery is not responsible for lost or stolen packages once shipped.

PRE-ORDER POLICY

Items purchased on PRE ORDER are subject to delivery between 1-2 weeks after the estimated shipping date that is provided in the items description at time of purchase.

Having a Pre-Order item amongst other items in your order will hold back the delivery of your ENTIRE order.

All sales are final. We can offer store credit if a situation does arise.

Email us at help@iamherstationery.com if you would like to arrange a split of the order.

Please note: estimated shipment dates included in the description of items are approximate and subject to change. If unforseen events happen this can increase the estimated arrival date.

$10K SmashBox POLICY

Please get Route Package Protection to protect your Smahsbox from theft, damage etc. If a Smashbox has no package protection there is no option for a refund. A new box will be offered when available.

RETURNS/EXCHANGES POLICY

Due to our books not being able to go through multiple shipping cycles without being damaged we cannot accept returns or exchanges.

If there is an issue with your product on arrival ( broken, tears, etc.) Then please reach out to us with visual proof.

By purchasing from I Am Her Stationary you do agree to our terms & conditions.

Feel free to reach out to us if you have any questions or concerns

Contact: help@iamherstationery.com

SHIPPING TIMES

Current processing times are 2-3 business days. This does not include weekends as we are closed. Once item ships, normal shipping times are 2-6 days if located in the United States. *Shipping Times could be subject to change

Acknowledgement

By purchasing from I Am Her Stationary you do agree to our terms & conditions.